Refund policy

If something isn’t right, message us via the contact form with your order number, or reply to your order confirmation email, and we’ll sort it, usually within two working days.

At a glance

If…	Then…
It arrived damaged, faulty or wrong	We replace or refund in full. Send a photo within 30 days. You won’t normally need to post it back.
You’re in the UK and changed your mind	Tell us within 14 days of delivery, then return it within 14 days. Return postage is yours.
You’re in the US and changed your mind	Items are printed to order, so we can’t usually accept change-of-mind or sizing returns. We may offer credit.
Your parcel hasn’t arrived	Message us. We’ll investigate, then resend or refund.

Damaged, faulty or wrong

That’s on us. Message us within 30 days with a photo and we’ll send a free replacement or refund you in full, including delivery. We usually won’t ask for the item back.

UK: your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel within 14 days of delivery, no reason needed: just message us (“I’d like to cancel order #1234” is plenty). Then post the item within 14 days, unworn and unwashed, tracked, at your own cost, to: Darling Twigs, REF: #YOUR ORDER NUMBER, Unit 167194, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH. Please message us before posting anything.

Refunds

Item plus the delivery you paid, back to your original payment method, within max 14 days of us receiving the return (usually 2 to 3 working days). Banks can take a further 5 to 10 working days to show it.

The details

Check the size guide on each product page before ordering; UK sizing returns use the 14-day right above. Sale items return on the same terms at the price paid. Gift returns are usually refunded as store credit to the recipient. Personalised items, if we ever offer them, are exempt from the 14-day right. We don’t run exchanges: return and reorder, or message us.

Nothing here limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013; EU consumers have equivalent rights. Still stuck? UK: Citizens Advice (citizensadvice.org.uk/consumer). US: your state Attorney General (usa.gov/state-consumer).

Darling Twigs Limited, registered in England and Wales, company number 17208578. Paying attention to the small things.

Last updated: 8 October 2026